Customer Training

Electronic brachytherapy (eBx) treatment utilizing the Xoft® Axxent® Electronic Brachytherapy (eBx®) System® should be delivered by trained medical personnel.

Xoft provides training to customers on the safe use and operation of the Xoft System including physics training at our San Jose, CA training facility and on-site in-service training to physicians as part of the customer’s first patient(s) case support. Training topics include, but are not limited to, handling and use of the Axxent® x-ray source catheters, applicators and accessories, familiarity of the Axxent® controller and its operation, radiation safety and emergency procedures, and dosimetry and treatment planning.

Customer Service/Product Sales

Xoft has a customer service team waiting to answer your product questions, process your order requirements or answer your order inquiries. Please contact us by:

Toll free: 866-280-2239
Phone: 603-882-5200
Email: sales@icadmed.com

Terms and Conditions

Technical Support Service

Xoft Technical Support Service is dedicated to providing the best support for our products whenever and wherever needed. From site planning to service support agreements, on-site support and technical phone support, Xoft is ready to help. For any of your technical needs, please contact us by:

Toll free: 877-963-8327
Phone: 603-821-2482
Email: customerservice@icadmed.com

We can help answer your questions regarding:

• Scheduling installations
• On-site field service
• Training needs
• Service support programs

Axxent Hub Customer Support

Phone: 408.493.1558
Email: support@radionhub.com

Reimbursement Support

Xoft is pleased to offer experienced reimbursement assistance for electronic brachytherapy (eBx) procedures through our consultant’s HIPAA-compliant portal.

Email: Reimbursement@XoftReimbursement.com